Shipping policy

Last updated: October 26, 2026

Shipping Destinations

Gildmorrow ships worldwide from our U.S. warehouse.

Available shipping services depend on the delivery destination and will be displayed at checkout. If a destination is unavailable at checkout, contact [email protected] before placing an order.

Estimated Delivery Times

Our estimated delivery times include both order processing and shipping transit time. You do not need to add a separate processing period to the estimates below.

A business day means Monday through Friday, excluding applicable public holidays.

These timeframes are estimates. Actual delivery may vary depending on the destination, carrier operations, customs clearance, weather, and other circumstances affecting transportation.

For international destinations, customs procedures and local delivery arrangements may extend delivery beyond the estimated timeframe.

Order Processing and Dispatch

Our order cutoff time is 6:00 PM Pacific Time (PT).

• Orders placed before 6:00 PM PT are dispatched by midnight the same day.
• Orders placed at or after 6:00 PM PT are dispatched the following day.

Pacific Time follows the applicable seasonal time change between Pacific Standard Time and Pacific Daylight Time.

The dispatch schedule describes when an order leaves our warehouse. Estimated delivery times are measured in business days.

Free Shipping

Orders totaling $59 or more qualify for free shipping.

Available delivery services and any applicable charges are displayed at checkout before payment. Please review the shipping option selected and the final order total before completing your purchase.

Selecting VIP Shipping may involve a separate charge, as shown at checkout.

Order Tracking

Once your order ships, you will receive a shipping confirmation email containing tracking information.

Tracking updates depend on the carrier. A tracking link may not show movement immediately after the shipping confirmation is sent.

If you cannot find your confirmation email, check your spam or junk folder or contact us with your order number.

Shipping Address Information

Please ensure your delivery address is complete and accurate before submitting your order. Include any apartment, suite, unit, or other information needed for delivery.

If you discover an address error, email [email protected] immediately. We will try to help, but address changes may no longer be possible once an order has been dispatched.

Shipping Delays

If we become aware that we cannot dispatch your order within the stated timeframe, we will contact you with an update and the available options.

Where required, you may choose to accept a revised dispatch date or cancel the unshipped order for a refund.

If an order has shipped but appears delayed, contact us so we can help check its status with the carrier.

Missing, Damaged, or Incorrect Deliveries

If tracking shows that your order was delivered but you cannot locate it, check the delivery location, household members, building reception, or other designated receiving areas, then contact us for assistance.

If your parcel arrives damaged or contains an incorrect item, keep the packaging and email us with your order number and clear photographs.

International Orders

International orders may be subject to customs review and local import requirements.

Any duties or taxes displayed and collected at checkout will be identified there. If you have questions about charges that are not shown at checkout, contact us before ordering.

Contact

For shipping or delivery assistance, email [email protected].

Please include your order number and tracking number, if available.