Refund policy

Last updated: October 26, 2026

At Gildmorrow, we want you to feel confident about your purchase. If you need help with an order cancellation, return, exchange, or refund, please contact us at [email protected]. Include your order number and the email address used at checkout so we can locate your order and assist you.

1. Order Cancellation

You may request cancellation within 24 hours of placing your order, provided your order has not already been dispatched.

To request a cancellation, email [email protected] with your order number and “Order Cancellation” in the subject line.

Because we prepare orders promptly, your order may be dispatched before the 24-hour cancellation period ends. A cancellation request is confirmed only after our team checks the order’s status and confirms that shipment can be stopped.

If your cancellation is confirmed before dispatch, we will issue a full refund to your original payment method. If your order has already shipped, cancellation is no longer available. You may contact us to arrange a return after delivery under the policy below.

2. Order Processing and Dispatch

Orders placed before 6:00 p.m. Pacific Time are scheduled for dispatch by midnight the same day. Orders placed at or after 6:00 p.m. Pacific Time are scheduled for dispatch the following day.

Our estimated delivery times include both order processing and transportation:

  • Standard Shipping: 3–5 business days.
  • VIP Express Shipping: 1–3 business days.

Business days exclude Saturdays, Sundays, and applicable public holidays. These delivery times are estimates and are not guaranteed. Carrier disruptions, customs clearance, severe weather, and other unforeseen circumstances may affect delivery.

3. 90-Day Returns and Exchanges

You may request a return or exchange within 90 days of receiving your order, based on the delivery date shown in the carrier’s tracking information.

Please contact [email protected] before sending an item back. To help us review your request, include:

  • Your order number.
  • Your name and the email address used at checkout.
  • The item you wish to return or exchange.
  • The reason for your request.
  • Clear photos of the item and packaging if it arrived damaged, defective, or incorrect.

For a change-of-mind return, the item should be unused, in its original condition, and returned with its original packaging, accessories, and included components.

If an item is damaged or defective, please explain the issue when contacting us. Opening the packaging to inspect an item does not, by itself, prevent you from reporting a fault.

4. Damaged, Defective, or Incorrect Items

Please inspect your order after delivery. If an item arrives damaged, does not function properly, or differs from what you ordered, contact us promptly at [email protected].

Include your order number, a description of the issue, and relevant photos or videos where possible. Please retain the item and its packaging while we review your request.

Depending on the circumstances, we will work with you to arrange an appropriate resolution, which may include a replacement, exchange, or refund.

5. How to Return an Item

Contact us before mailing your return so we can provide instructions and help identify your package when it arrives.

Please package the item securely and include your order number inside the parcel. Retain your shipping receipt and tracking information until the return and any applicable refund have been completed.

Return Address:
4397 Amethyst Drive
Opal, WY 83124
United States

6. Exchanges

If you would like to exchange an item, email [email protected] within the 90-day return period. Include your order number and details of the item or variant you would like to receive.

Exchanges are subject to availability. Our team will confirm the available options and explain any applicable price difference before proceeding. If the requested replacement is unavailable, we will discuss an alternative resolution with you.

7. Refund Processing

After we receive and inspect your returned item, we will notify you whether your refund has been approved.

Approved refunds will be processed within 7 business days of receiving the returned item. Refunds will be issued to the original payment method used at checkout.

Your bank, card issuer, or payment provider may require additional time to post the refund to your account. This posting time is separate from our refund processing period.

8. Delayed or Missing Refunds

If you have received a refund confirmation but the funds have not appeared in your account, first check with your bank or payment provider, as posting times can vary.

If you still need assistance, contact [email protected] with your order number. We will help verify the refund status and provide any available transaction details.

9. Your Consumer Rights

This policy does not limit any rights or remedies available to you under applicable consumer protection laws. Where mandatory legal rights apply, those rights take precedence over any conflicting provision of this policy.

10. Contact Information

For questions about cancellations, returns, exchanges, or refunds, please contact:

Gildmorrow
Operated by Jin Alder Global Trading Inc
Email: [email protected]